You can return the product within 3 days and exchange the product within a maximum of 4 days from the date of receiving the product, provided that the product has not been opened or used, and it is wrapped in the original packaging, and you guarantee to us that the product is intact and in its original condition and unused, even if just for testing or opened. If the customer requests to cancel the order and it has been shipped, a shipping fee of 29 riyals will be deducted. Personal devices are non-returnable and non-exchangeable. Cash on delivery fees are non-refundable in case of return. If you receive defective, damaged, or incorrect products, please contact customer service for assistance as soon as possible. Products that have been opened or used and have a manufacturing defect can be exchanged for the same item. When returning or exchanging, the original invoice must be presented and all accessories must be returned. If these conditions are not met, you cannot return or exchange, regardless of the reasons. When returning or exchanging, all gifts must also be returned if found. You cannot return or exchange products that have been previously operated or installed on other devices and damaged by you, or that are not in the same condition as when received, or products with altered serial numbers or missing. If the customer requests a return or exchange, a fee of 29 riyals for the return/exchange policy will be applied. The customer must deliver the order within 7 days from the date of issuing the policy; if not delivered to the shipping company, the contract will be canceled. The refund process takes from 6 to 14 working days from the product’s arrival at the store, after which the refund amount will be returned to the customer. The customer has no right to claim anything if the specified period has passed. Your messages will be responded to within 24 hours.
